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Order Management FAQs
Do I need an account to place an order?
Yes, you can check out as a guest. However, creating an account allows you to track orders and view your order history.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options depending on your location.
Can I apply a discount code or coupon at checkout?
Yes, you can enter any valid discount code on the checkout page before making payment.
Can I schedule delivery for a specific date?
At the moment, we do not offer scheduled delivery, but we’ll send updates once your order ships.
Returns, Refunds & Exchanges FAQs
What is your return or exchange policy?
We accept returns within 7 days of delivery for unused items in original packaging. Please review our return policy page for details.
How do I return an item I ordered?
Contact our support team with your order number. We’ll guide you through the return process.
Can I exchange an item for a different size or color?
Yes, if the item is in stock. Contact us to start the exchange process.
What should I do if my order is damaged or incomplete?
Please contact us immediately with photos of the item and packaging. We’ll send a replacement or issue a refund.
Warranty FAQs
How do I make a warranty claim?
To file a claim, contact our support team with:
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Your order number
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A clear photo or video of the issue
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A brief description of the problem
We’ll review it and guide you through the next steps.
Do I need to return the product to get a replacement?
In most cases, we’ll assess the issue through photos. If necessary, we may request a return or partial return before sending a replacement.
Currently, we do not offer extended warranties, but our support team is always happy to assist even after the warranty period when possible.
What is not covered under the warranty?
The warranty does not cover:
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Normal wear and tear
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Accidental damage (e.g., spills, drops)
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Misuse or improper care (e.g., washing non-removable parts)
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Modifications or third-party repairs
Product Related FAQs
Are your products machine washable?
Covers on most of our products are removable and machine washable. Please refer to the specific care instructions on each product page.
Are these products suitable for office use?
Absolutely. Our products are especially popular with people who work long hours at a desk or sit for extended periods.
Can I use your footrest while traveling?
Yes, our portable footrests are lightweight and compact—great for office, home, or travel.
Do your products help with specific pain (e.g., back, neck, foot)?
Yes! Our armrests, footrests, and pillows are designed to reduce pressure and provide targeted relief for discomfort related to sitting posture.
Other FAQs
What makes your products different from others?
Our products are ergonomically designed with premium materials like memory foam and breathable covers, focusing on real comfort and real relief—backed by verified community reviews.
Yes! You can purchase digital gift cards in various amounts — perfect for friends, coworkers, or family members who could use a little extra comfort.
Do you offer bulk or corporate orders?
Absolutely. If you’re looking to outfit an office, clinic, or co-working space, contact us for bulk pricing and customization options.