Refund & Return Policy

Effective Date: 4/07/25

Thank you for shopping with Blisswave. We want you to be completely satisfied with your purchase. This Refund & Return Policy outlines your rights regarding returns, exchanges, and refunds for products including armrests, pillows, and footwear.

1. Eligibility for Returns

Items must be returned within 30 days of delivery.
Products must be unused, in original condition, and in original packaging.
Certain items such as pillows and footwear may be exempt for hygiene reasons.

2. How to Initiate a Return

Contact our support team at support@blisswave.com with your order number and reason for return.
We will provide return instructions and shipping details.
Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping fees (if any) are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact us with your order details.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.
Provide clear photos of the issue along with your order number.
We will assess the issue and offer a replacement or refund.

6. Non-returnable Items

Used products or items not in their original condition.
Custom or personalized items.
Items marked as final sale or clearance.

7. Late or Missing Refunds

If you haven’t received your refund, first check your bank account again.
Then contact your credit card company and bank — it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us.

8. Contact Us

If you have questions about this policy or need help with a return, contact us at:

📧 Email: support@blisswave.com
📍 Address: [Insert physical business address here]